Q1.   What are the CPD courses available?

A1.    You can find it @ http://www.riaschool.com.sg/cpd-schedule/
Q2.   How much is the CPD courses?

A2.    Core classes are all priced at $58.00 and non-core classes at $38.00. All prices are nett.


Q3.   How many CPD hours are am I entitled to after one course?

A3.    All our CPD courses, regardless of core or non-core entitle you to 2 CPD hours.


Q4.   How many CPD hours am I required to clock in?

A4.    It is for CEA to decide on how many CPD hours you have to clock in annually to be eligible for the following year’s license renewal.

As per CEA for 2014, every agent needs to meet a minimum of 6 CPD hours per year. (minimun of 3 core CPD hours, the rest can be non-core CPD hours)


Q5.   How can I check if my online registration was processed successfully?

A5. Check your email (inbox, junk mail & spam) which you have provided us with for the acknowledgement email. Alternatively, you may also logon to http://www.riaschool.com.sg/registration-status/ with your NRIC no. to check on your course(s) enrolled.


Q6.   May I register over the counter just before the start of class?

A6.    We do not allow last minute registration of classes as we have to prepare course materials in advance. The online registration will be closed one working day before date of course or when the class is full.


Q7.   If I cannot make it for course, can I do a transfer of course?

A7.    We strictly do not allow transfer of course after registration as it is your responsibility to check that it does not clash with your schedule before enrolment.


Q8.   Is it ok if I am late for class? Am I still entitled to the 2 CPD hours?

A8.    We allow a maximum of 15 minutes time grace. If you are late for more than 15 minutes, you may still proceed for the course but you will not be granted the 2 CPD hours. As we follow a strict attendance scanning system, all attendance captured after 15 minutes of the course start time will not be considered as present.

According to CEA’s CPD guidelines:
After a grace period of not more than 15 minutes after the start of the course, participants should not be allowed to attend the course.


Q9.   Where is the venue of the CPD course?

A9.    490, Lorong 6 Toa Payoh #03-13 HDB Hub Biz 3 (Lobby 1) (S) 310490.


Q10. What do I have to bring along for the course?

A10. Please bring along your NRIC & receipt (if any) for attendance and verification purpose. You may also want to bring along your own writing materials for notes taking.


Q11. Will certificate of attendance be issued to attendees?

A11. All agents’ (ERA AND NON-ERA) CPD Certificates will be uploaded to riaschool.com.sg automatically once your attendance (sign in and out) has been captured.

To retrieve your CPD certificate, please log in/create an account at riaschool.com.sg and your certificate will be in your account under your IC number.


Q12. What should I do with the certificate of attendance?

A12. Non-ERA agents are to submit them to their own office for CPD hours to be clocked into CEA portal.

As for ERA agents, ERA will be updating the CEA portal by the first working day of every month for the previous month’s CPD. The certificate printed can be kept for own reference.


Q13. Should I have misplaced my certificate of attendance, can I request for another copy? Need I pay for the replacement certificate?

A13. We will be able to re-print a certificate of attendance but at a cost. With effect from year 2012, we will be charging each replacement of certificate at $5.35 (inclusive of GST).