P102S0020 – UNDERSTANDING & APPLYING THE CODE OF ETHICS & PROFESSIONAL CLIENT CARE



LEARNING OUTCOMES:

  • Understanding and Applying CEA’s Code of Ethics and Professional Client Care.
    • General duty to clients and public (include communicating all offers to clients in a timely manner, act in the best interest of clients, updating clients on development and issues pertaining to the transactions)
    • Not to bring discredit or disrepute to real estate industry
    • Duty in respect of agreements
    • Duty in respect of advertisements (including outdoor advertising). Cross-refer to practice guidelines on ethical advertising and be conversant with the required information to include, such as salesperson’s name or business name as stated in the public register
    • Recommending professional advice to clients where appropriate
    • Duty to avoid conflict of interests
    • Safeguarding confidential information
  • Significant court prosecution and disciplinary cases related to Code of Ethics and Professional Client Care.